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old news now, but July 11 ebay announced they are no longer including neutral feedback in the the calculation. I agree with this, but two things I had been thinking about:
- All seller’s feedback numbers changed at the same time relative to other sellers, so it wouldn’t have such an alarming effect to the buyer.
- Does a buyer really perceive a difference between 99.9% and 99.6% ? I think no… but definitely from 100% to 99.9%, or 90% to 89.9%.
The sellers who did get burned were ones that lost powerseller status because their feedback score was too low, or other effects to their account, such as lowered search ranking.
But really if you can’t keep your feedback score above 99% something is wrong with your strategy.
Setting up a new ebay account is time consuming.
Also, ebay announced some plans for a buyer to be able to revise feedback if the seller fixes the situation (or pays the buyer off via Paypal).
What dollar value do you place on a negative feedback on your score? What lengths would you go to to negotiate with the buyer to get it removed?
Turning those negatives into neutrals or even positives can be huge. As buyers are becoming more and more educated (it only takes one item never received) they are looking more at our feedback.
thanks for reading my first entry. more info about myself, and my auction experience to come soon.
-Nandrin
